SHIPPING & RETURNS
SHIPPING POLICY
At FocuStrick, we want your everyday aromatic ritual to reach you simply and smoothly — wherever life takes you.
FREE GLOBAL SHIPPING
We offer free global shipping on eligible orders.
Shipping availability, estimated delivery times, and any applicable restrictions may vary depending on your destination.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
DELIVERY TIMES
Estimated delivery times may vary depending on your location, shipping method, customs processing, and local carrier conditions.
As a general guide:
United States: 5–10 business days
International: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed.
TRACKING YOUR ORDER
Once your order has been shipped, you can use the tracking information provided in your shipping confirmation email to follow its progress.
Tracking information may take some time to update after the package has been handed to the carrier.
CUSTOMS & IMPORT FEES
For international orders, customs duties, taxes, or other import fees may be charged by the destination country.
Any such charges are the responsibility of the customer and are not included in the product price or shipping service unless otherwise stated.
Customs processing may also cause additional delivery delays.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Please make sure your shipping information is accurate before completing your order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for reshipment.
If you need to update your shipping information, please contact us as soon as possible after placing your order. We cannot guarantee that changes can be made once an order has entered processing or shipping.
DELAYED OR LOST PACKAGES
FocuStrick is not responsible for delays caused by carriers, customs, weather, public holidays, or other circumstances outside our control.
If your package appears to be delayed or lost, please contact us with your order number and tracking information. We will do our best to assist you.
QUESTIONS ABOUT SHIPPING?
If you have any questions about your order or delivery, please contact our Customer Care team through our Contact page.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with FocuStrick.
Because our products are personal-use aromatic products, we maintain a simple return and exchange policy to protect product quality, hygiene, and customer safety.
ELIGIBLE RETURNS
We accept returns for eligible products within 30 days of delivery.
To qualify for a return:
• The product must be unused and unopened.
• The product must be in its original packaging.
• The product must be in resalable condition.
• Proof of purchase or order information must be provided.
For hygiene and safety reasons, opened or used nasal inhalers and aromatic products cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
We will review the situation and, where appropriate, provide a replacement or other suitable resolution.
EXCHANGES
We currently offer exchanges only for products that arrive damaged, defective, or incorrect.
For hygiene reasons, we cannot accept exchanges for products that have been opened or used.
If you would like a different scent or product after receiving your order, you may return an eligible unopened product according to our return policy and place a new order.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
• Opened or used products
• Products without original packaging
• Products damaged through customer use or improper handling
• Gift cards
• Final-sale or promotional items clearly marked as non-returnable
HOW TO REQUEST A RETURN
Before sending anything back, please contact us through our Contact page with:
Order Number
Product Name
Reason for Return
Photos, if applicable
Please wait for our return instructions before shipping your item back.
Unauthorized returns may not be accepted.
REFUNDS
Once your returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges, if any, may be non-refundable.
IMPORTANT NOTE
FocuStrick products are designed for aromatic use and personal wellness rituals. Please follow the product instructions and use each product as intended.
If you have any questions before purchasing, our team is happy to help.
Need assistance?
Please contact us through our Contact page. We're here to make your FocuStrick experience simple, fresh, and stress-free.